Help Center

You can edit your order immediately after the purchase, before any items have been shipped. You cannot edit after this time and must wait for your items to arrive at your address, before returning them to us within 30 days of receipt for a replacement.

Please reply to your order confirmation email or drop us an email at support@car.cards.

You can cancel your order immediately after the purchase, before any items have been shipped. You cannot cancel after this time and must wait for your items to arrive at your address, before returning them to us within 30 days of receipt for a replacement.

Please reply to your order confirmation email or drop us an email at support@car.cards.

You can request us to change the delivery address before it has been shipped, however, we cannot change the billing address. If your order has already been dispatched, we cannot change its destination.

Please note: We have a system that checks addresses, therefore incorrectly entered addresses are not liable for re-shipment or a refund. It is the customer's responsibility to ensure that addresses are entered correctly. 

If you think that your order should have something else in it, please send us an email: support@car.cards

Please note: Our greeting cards, clothing, homeware and kitchenware are made to order and sent directly from the suppliers. This means that mixed orders will arrive separately, usually the externally fulfilled part of the order such as the categories mentioned above will arrive after the rest of the order shipped directly from us.

Please ensure to let us know within 60 days of the date you placed your order, or we will not be able to resolve this for you.

Orders must pass through local postal services before they are sent out of delivery. This means that orders can get caught up in either customs or at the local sorting office near your location. Orders can be delayed by up to 2 weeks within its postal journey. Please be patient, as we cannot issue you with a re-ship or a refund unless your order is over 10 working days late after the maximum stated delivery time.

Please note: Due to COVID-19, there may be a delay in dispatch and delivery, but we aim to keep to these estimated times.

We do apologise for any inconvenience caused.

Order delivery times vary depending on where you live. Please reference our Delivery Information page.

Orders that have not arrived by the estimated delivery times on the link above are asked to wait 10-working days before requesting a replacement or refund. It is very common for orders to arrive shortly after the estimated delivery due to customs and local service delays. 

Please ensure to let us know within 60 days of the date you placed your order, or we will not be able to resolve this for you.

Of course you can! We replace all items that arrive broken, damaged or faulty. Please send us an email to support@car.cards and we'll get this sorted for you!

Please note we cannot replace an item until it is returned to us.

Please ensure to let us know within 30 days of the date you placed your order, or we will not be able to resolve this for you.

If you think that your order should have something else in it, please send us an email: support@car.cards

Please note: Our clothing, homeware, kitchenware and some other items are made to order and sent directly from the suppliers. This means that mixed orders will arrive separately, usually the externally fulfilled part of the order such as the categories mentioned above will arrive after the rest of the order shipped directly from us.

If you received two shipping emails, this would mean that your items have been shipped separately.

Please ensure to let us know within 60 days of the date you placed your order, or we will not be able to resolve this for you.

Sadly we can’t. We do not hold any influence with postal services, and once the order has been dispatched, we have no more control over its delivery time. Usually dispatch and delivery information is included within the individual product description.

Tracked Delivery is the only way to ensure you know where your order is at all times.

We are so sorry to hear your order didn't arrive in time for Valentine's Day. If you ordered before the estimated delivery times posted on our Delivery Information page, please send us an email to support@car.cards.

If you ordered after the dates for your location, unfortunately we cannot provide compensation or offer a refund.

You can enter any promotional codes you have at the checkout, the total should then update. If it doesn’t, e-mail support@car.cards and we will assist you.

Of course! If the item you are returning is in its original condition and hasn't been used, drop us an email at support@car.cards and we'll talk you through how you can return this to us.

We ask you return your items to us within 30 days of receiving them.

Once we have received your return, we can either issue you a refund or an exchange.

If your order has not been designed and shipped, you are able to cancel your order.

If your order has been designed and you have been sent the mock-up then decide you do not want to go ahead with this, you can cancel your order, but will incur a custom design fee*

As your order is custom made and personalised, this is unable to be returned.

*Our custom design fee is the price difference between a custom product and non-custom product, e.g. our Custom Christmas Sweatshirts are £37.99 and our Non-Custom Christmas Sweatshirts are £29.99 - therefore the £8 difference would be the design fee.

We ask you return your items to us within 30 days of receiving them.

Yes, the customer must pay for postage on returns. We sometimes refund postage in the form of a discount code for the customers next order with us, however, this is at our discretion.

Refunds are usually processed within a few days of us receiving the goods back.

Please allow 5-7 working days for the amount to show on your account. We do apologise if this seems a little long, but this time-frame is dictated by your bank or card issuer and we have no control over it.

We’ll refund you by the same method as payment (e.g. same card, PayPal)

We’re only human and occasionally mistakes can happen. If it’s happened to you we’re very sorry and we’ll do our best to get the right items to you as soon as possible. Get in touch with our Customer Service team and let us know. Contact us at support@car.cards or drop us a message on live chat.

If you think the item you received is faulty, damaged or broken, please get in touch with our Customer Service team and we'll see what we can do about it. Contact us at support@car.cards or drop us a message on live chat.

Yes, we ship to over 200 countries! Please check our Delivery Information page for more information on shipping.