Help Center

Help Center

Frequently Asked Questions

What forms of payment do you accept?

Has my order been dispatched?

Can I track my order?

Can I edit my order?

Can I cancel my order?

What happens if my address was entered wrong?

What if part of my order is missing?

Why is my order delayed?

My order hasn’t arrived within 2 weeks, can I have a refund?

My order had a faulty/damaged item, can I get a new one?

Why has only half of my order arrived?

Can you hurry my delivery up? I'm bored of waiting!

My order didn't arrive in time for Valentine's Day!

I have a discount code. How do I use it?

A product in my order has gone on sale, can you match the price?

Can I return my order?

Can I cancel or return my custom order?

How long can I keep my order before returning?

Do I have to pay to return?

How long will it take for me to receive my refund?

You've sent me the wrong items!

The item I received is faulty, damaged or broken!

Can you ship to my country?

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